Legal
Privacy Policy
Last Updated: July 20, 2026
UDID Academy ("we," "our," or "us") is committed to protecting the privacy of the families and individuals who interact with our organization. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our programs.
1. Who We Are
Our website address is: http://udidacademy.org
2. What Personal Data We Collect and Why
Program Enrollment and Interest Forms
When you submit an enrollment interest form, registration form, or contact form on our website, we collect information you voluntarily provide. This may include your name, email address, phone number, the name and age of the participant, disability or developmental diagnosis (where relevant to program placement), and any notes or questions you include. This information is used solely to respond to your inquiry, enroll participants in appropriate programs, and communicate program updates.
Our forms are hosted and processed by JotForm, Inc. (jotform.com). When you submit a form, your data is transmitted to and stored on JotForm's servers in accordance with their privacy policy, available at https://www.jotform.com/privacy/. JotForm is HIPAA-eligible and compliant with applicable data protection regulations. We do not use your form submissions for marketing purposes or share them with unaffiliated third parties.
Data Involving Minors and Individuals with Disabilities
Because UDID Academy serves children and individuals with developmental disabilities, some of the information we collect may include sensitive details such as a participant's age, disability diagnosis, Regional Center vendor authorization, or behavioral or developmental notes. This information is collected only when necessary to provide appropriate programming and is never sold, shared with advertisers, or disclosed to third parties except as required by law or as needed to deliver our services (for example, sharing relevant information with a Regional Center service coordinator at the family's request).
We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us at [email protected] and we will promptly delete it.
Website Analytics — Google Analytics and Google Tag Manager
Our website uses Google Analytics 4 (GA4) and Google Tag Manager (GTM), services provided by Google LLC. These tools collect anonymized information about how visitors interact with our site, including pages visited, time spent on pages, general geographic region (country/state level), device type, and referring website. This data helps us understand which content is most useful to families and improve our website.
Google Analytics uses cookies and similar tracking technologies to collect this information. The data is processed by Google in accordance with their privacy policy at https://policies.google.com/privacy. We have enabled IP anonymization so that no full IP addresses are stored. Google Analytics tracking is only activated after you provide cookie consent via the banner displayed on your first visit to our site.
Cookies and Site Analytics (C2 / First-Party Analytics)
In addition to Google Analytics, our website uses a first-party analytics cookie (c2_analytics_consent) to track aggregate site usage such as page views and session duration. This cookie does not identify you personally and is stored in your browser for up to 365 days. It is only set after you accept cookies via our consent banner.
You may withdraw your cookie consent at any time by clearing your browser cookies or by contacting us. Declining analytics cookies does not affect your ability to use any part of our website.
Contact and Communication
When you contact us directly by email or phone, we retain the content of that communication and your contact details in order to respond to your inquiry and maintain a record of our correspondence. We do not add you to any marketing list without your explicit consent.
3. How Long We Retain Your Data
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.
- Enrollment and program records — retained for the duration of a participant's active enrollment and for up to three years thereafter for administrative and legal purposes.
- Contact and inquiry submissions — retained for up to two years from the date of submission, or until you request deletion.
- Analytics data — Google Analytics data is retained for 14 months per our GA4 configuration. First-party analytics cookies expire after 365 days.
- Email and phone communications — retained for up to two years unless you request earlier deletion.
To request deletion of your data, please contact us at [email protected].
4. What Rights You Have Over Your Data
Depending on your location, you may have the following rights regarding your personal information:
- Right to access — You may request a copy of the personal data we hold about you or your child.
- Right to correction — You may request that we correct inaccurate or incomplete information.
- Right to deletion — You may request that we delete your personal data, subject to any legal obligations we have to retain certain records.
- Right to withdraw consent — Where processing is based on your consent (such as analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- California residents (CCPA/CPRA) — California residents have the right to know what personal information is collected, to opt out of the sale of personal information (we do not sell personal information), and to non-discrimination for exercising these rights.
To exercise any of these rights, please contact us at [email protected] or by phone at (909) 827-0387. We will respond to verifiable requests within 30 days.
5. Where We Send Your Data
We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
JotForm (Form Processing)
Form submissions are transmitted to and stored by JotForm, Inc. JotForm processes data on servers located in the United States and is subject to their privacy policy at jotform.com/privacy.
Google LLC (Analytics)
Anonymized analytics data is processed by Google Analytics and Google Tag Manager. Google may process this data on servers located outside your country of residence. See policies.google.com/privacy.
Regional Centers and Service Coordinators
With your explicit consent, we may share relevant participant information with your assigned Regional Center service coordinator to facilitate IRC vendor authorization or service coordination.
Legal Requirements
We may disclose personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the safety of any person or to prevent fraud or illegal activity.
6. Phone Number Privacy Policy
Your phone number will be used exclusively to send you messages you have opted to receive based on your consent. We do not sell or share your personal information with third parties.
We respect your privacy and are committed to protecting your personal information.
Use of Information
We use your phone number to send SMS messages regarding your inquiry and customer care related topics. Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.
Opt-Out
Reply "STOP" to unsubscribe or "HELP" for assistance.
Message Disclosures
Message frequency varies. Message and data rates may apply.
Data Security
Your data is protected and retained only as needed.
7. Additional Information
We do not sell or share your personal information with third parties. Any information collected through our website or programs is used solely to provide and improve our services, communicate with families, and fulfill our mission of supporting participants of all abilities through adaptive sports.
8. Appeal Rights
Individuals receiving services through the California Department of Developmental Services (DDS) or a Regional Center have the right to appeal decisions regarding their services. For information about your appeal rights and the complaint process, please visit the California DDS Appeals & Complaints page.
Appeal Rights — DDS California9. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us:
UDID Academy — Corporate Office
8768 Helms Ave. Suite ARancho Cucamonga, CA 91730
By using our website or engaging with UDID Academy programs, you consent to the terms of this Privacy Policy. If you have questions, please contact us.